This page is a starting template, not legal advice. Replace the placeholder text below with your own policy, and consider having it reviewed to make sure it fits how The Divine Kitchen actually operates (payments, delivery area, data collected, etc) before publishing.
Order Issues
If something is wrong with your order — missing items, incorrect items, or a quality issue — please message us on WhatsApp within a reasonable time of receiving your order so we can make it right.
Refunds
Where an order cannot be fulfilled as agreed, we will offer a replacement, a partial refund, or a full refund depending on the situation, at our discretion and in good faith.
Cancellations Before Preparation
If you cancel before we begin preparing your order, any payment already made will be refunded in full.
Cancellations After Preparation
Because food is made fresh to order, cancellations after preparation has begun may not be eligible for a refund.
Contact Us
Questions about this policy? Reach out any time via WhatsApp at +31 6 21308998 or through our contact page.